Privacy Policy

At Rolling Lens Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or communicate with our team.

1. Information We Collect

We collect the following types of information to provide and enhance our video production services:

Personal Information:
 When you inquire about our services, book a project, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Project details (location, content needs, etc.)

Non-Personal Information:
 Through cookies and analytics tools, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage and interaction patterns

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide quotes
  • Manage and deliver video production projects
  • Communicate updates about your project
  • Send promotional materials with your consent
  • Improve our website and services
  • Protect against fraud and unauthorized access

 

3. Data Sharing

We do not sell or rent your personal information. We may share information in these limited situations:

  • Service Providers: With third-party vendors such as payment processors, freelance videographers, or editing services who assist us in delivering projects.
  • Legal Compliance: When required by law, regulation, or legal proceedings.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and understand website usage. You can manage or disable cookies through your browser settings, but doing so may affect the performance of certain features.

 

5. Data Security

We take reasonable security measures to safeguard your information. However, no online system can guarantee 100% security. We encourage users to protect their account credentials and report any suspicious activity.

 

6. User Accounts

If our platform allows account creation (e.g., for clients to view project updates or download files), you are responsible for maintaining the confidentiality of your login details. You may request to delete your account by contacting us directly.

 

7. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us for prompt removal.

 

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (unless required for legal or operational purposes)
  • Opt out of marketing communications at any time

9. Changes to This Policy

We may revise this Privacy Policy periodically. Any updates will be posted on this page with an updated effective date. Please review it regularly to stay informed.

 

10. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to us:

Email: [email protected]
Phone: +254 113520672.